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KEY KOUTURE RETURN POLICY

All sales are NON-REFUNDABLE. 
Exchange Policy
  • Only exchanges and merchandise credit will be allowed. 
  • Confirmation # is required for all items being returned.

Damages

Request for any damaged items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging. 

Shipping 

  • Shipping and handling fees are NON-REFUNDABLE. (Including ALL refused and unaccepted packages). 
  • Items returned after 15 days upon delivery of merchandise will not be accepted. 

NO EXCEPTIONS. 
ALL SALE ITEMS ARE FINAL.


How to Return or Exchange via Website

Information required for Return/Exchange: 

  1. Invoice #, Order ID #
  2. Order Date
  3. Style# for Return/Exchange Item
  4. Quantity for Each Style#
  5. Reason for Return/Exchange
  6. Pictures for items if damaged